Things Remembered

  • Inbound Call Center Rep

    Job Location US-OH-North Jackson
    ID
    2018-21038
    Category
    Distribution & Fulfillment
    Street Address
    500 South Bailey Road
  • Overview

    Things Remembered Fulfillment Center in North Jackson, Ohio is seeking Seasonal Inbound Call Center Reps. The Teammates in this role is responsible for processing orders, processing returns, up-selling/cross-selling, responding to inquiries and building relationships with customers who shop via the internet or catalog.

    Responsibilities (Essential Functions)

     

    • Utilizes order entry software to process customer orders that are received by phone, fax, mail or via e-mail.   
    • Maintains a high degree of accuracy when processing orders, reporting corrections, submitting order change requests, etc.
    • Responds to inquiries regarding order status, order changes, returns, billing, shipping charges, etc.
    • Maintains a high degree of product knowledge and maximizes each sales opportunity.
    • Builds relationships with customers by following up post-sale to ensure customer satisfaction and places outbound calls to promote special sales events.
    • Assists online customers in resolving technical issues
    • Performs stock lookups to search for inventory within a warehouse or at a store.
    • Meets quality, sales and shrink goals.
    • Adapts to business needs through a willingness to cross-train to other channels and performs other tasks as needed.

     

    Qualifications

    • High School Diploma or General Education Degree (GED)
    • Previous customer service and/or sales experience
    • Computer literate with the ability to learn customer service software applications
    • Professional verbal and written communication skills
    • Ability to read English, write legibly and communicate effectively with others
    • Ability to calculate figures and amounts
    • Demonstrated ability to meet goals in a fast-paced environment - at least 6 months of job experience

     

     

    Things Remembered is an Equal Opportunity Affirmative Action Employer M/F/D/V 

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