Things Remembered

Seasonal (Inbound Call Center) Direct Channel Support

US-OH-North Jackson
ID
2017-16085
Category
Distribution & Fulfillment
500 South Bailey Road

Overview

  • Things Remembered Fulfillment Center in North Jackson, Ohio is seeking Seasonal Inbound Call Center Reps. The Teammates in this role is responsible for processing orders, processing returns, up-selling/cross-selling, responding to inquiries and building relationships with customers who shop via the internet or catalog.

Responsibilities (Essential Functions)

  • Utilizes order entry software to process customer orders that are received by phone, fax, mail or via e-mail.   
  • Maintains a high degree of accuracy when processing orders, reporting corrections, submitting order change requests, etc. Completes all paperwork in a timely manner.
  • Responds to inquiries regarding order status, order changes, returns, billing, shipping charges, etc. in an efficient and professional manner.
  • Maintains a high degree of product knowledge and maximizes each sales opportunity.
  • Builds relationships with customers by following up post sale to ensure customer satisfaction and places outbound calls to promote special sales events.
  • Assists customers in resolving technical issues/questions that may be encountered when shopping on-line.
  • Performs stock lookups to search for inventory within warehouse or at a store.
  • Meets quality, sales and shrink goals.
  • Adapts to business needs through willingness to cross-train to other channels and performs other tasks as needed.

(*Essential Functions)

Qualifications

  • High School Diploma or General Education Degree (GED)
  • Previous customer service and/or sales experience
  • Computer literate with the ability to learn customer service software applications
  • Professional verbal and written communication skills
  • Ability to read English, write legibly and communicate effectively with others
  • Ability to calculate figures and amounts
  • Demonstrated ability to meet goals in a fast-paced environment - at least 6 months of job experience

 

 

Things Remembered is an Equal Opportunity Affirmative Action Employer M/F/D/V 

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